Singapore Jobs Analyst / Senior Officer, Customer Service Executive (2300007b) Position at DBS Bank Limited

Image DBS Bank Limited
  • Job vacancies posted on: 9 months ago

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We are currently looking for adequate candidates to fill the position of Analyst / Senior Officer, Customer Service Executive (2300007B). For candidates who reside in Singapore and its surrounding areas, we are looking forward to hearing from you to join our team at DBS Bank Limited and willing to work in our office under full time working hours system.

We have specific requirements for each of our employees as well as potential workers because we are a professional and knowledgeable business in the field we work in. We look forward to hearing from you soon if you have expertise in the fields of Services & Customer Service with a minimum Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma & Professional Degree.

We can give you a fairly competitive salary in the amount of SGD 2.000 - SGD 5.700 on average. It also can be modified based on the credibility and experience you can provide for our business in accordance with our company HRD agreement.

Job Info

Company DBS Bank Limited
Position Analyst / Senior Officer, Customer Service Executive (2300007b)
Region Singapore
Career Level Junior Executive
Work Experience 3 years
Qualification Advanced/Higher/Graduate Diploma, Bachelor's Degree, Diploma, Post Graduate Diploma, Professional Certificate/NiTEC, Professional Degree
Type of Work Full-Time
Minimum Salary SGD 2.000
Maximum Salary SGD 5.700

Business Function 

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities 

  • Handle over-the-counter transactions in an efficient and accurate manner
  • Assist in customers’ enquiries and ensure DBS service delivery standards are met in achieving total customer satisfaction 
  • Prospect and introduce customers to the Bank’s products and services 
  • Educate and migrate customers towards our digital platform
  • Drive service excellence in the areas of customer satisfaction – customer wait time, problem resolution and customer feedback/escalation/complaint
  • Ability to understand issues and appropriately escalate to Management in a timely fashion
  • Ensure compliance with all regulatory requirements 
  • Contributes to self and team effort by accomplishing related results 

Requirements  

  • Experience in delivering excellent customer journeys 
  • Ideally candidates who have prior experience in the financial service sectors 
  • Enjoy working in a fast-paced environment
  • Excellent interpersonal and communication skills 
  • Meticulous and a good team player
  • Highly adaptable, ability to deal with ambiguity
  • Adapt to new way of working through our digital systems & tools e.g. Branch Connect system
  • Certification in BCP (Basic Insurance Concepts & Principles) and PGI (Personal General Insurance) is required for this role. Thus candidates will be required to complete these 2 certification if they are selected for the role.
  • Working hours are Mondays to Fridays and half-days on Saturdays (off in lieu will be granted for working on Saturdays)

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Office/Company Address

Country Singapore
Region Southeast Asia
City Singapore
Address 68 Orchard Rd, #B1-25 Plaza DBS, Singapore 238839
Map Google Map

Benefit

  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

DBS is a leading financial services group in Asia, with over 280 branches across 18 markets. Headquartered and listed in Singapore, DBS has a growing presence in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. The bank's "AA-" and "Aa1" credit ratings are among the highest in the world.

DBS is at the forefront of leveraging digital technology to shape the future of banking, and has been named “World’s Best Digital Bank” by Euromoney in 2016 and 2018. The bank has also been recognised for its leadership in the region, having been named “Asia’s Best Bank” by several publications including The Banker, Global Finance, IFR Asia and Euromoney since 2012. In addition, the bank has been named “Safest Bank in Asia” by Global Finance for nine consecutive years from 2009 to 2017.

DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets. DBS is committed to building lasting relationships with customers, and positively impacting communities through supporting social enterprises, as it banks the Asian way. It has also established a SGD 50 million foundation to strengthen its corporate social responsibility efforts in Singapore and across Asia.

With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities. The bank acknowledges the passion, commitment and can-do spirit in all of its 26,00 staff, representing over 40 nationalities.

Company Info

  • Industry: Banking / Financial Services
  • Registration No.: 196800306E
  • Company Size: More than 5000 Employees
  • Average Processing Time: 30 days
  • Benefits & Others: Medical, Business (e.g. Shirts)
This vacancy is suitable for those of you who live in the following areas: Southeast Asia