Singapore Jobs Call Centre Assistant Manager Position at Spa Esprit Group Pte Ltd

Image Spa Esprit Group Pte Ltd
  • Job vacancies posted on: 6 months ago

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As a competent company, we Spa Esprit Group Pte Ltd are looking for candidates for the position of call centre assistant manager with full time work system. We are looking for candidates who uphold honesty and discipline at work, with minimum criteria Higher Secondary/Pre-U/'A' Level, Diploma & Advanced/Higher/Graduate Diploma, experienced in Services & Customer Service and domiciled in Singapore and surrounding areas.

Our company offers competitive salary that can be adjusted to how skilled the capability of interested candidates will be, with monthly base salary SGD 2.500 - SGD 3.000 in accordance with the decisions of our company's HRD.

Job Info

Company Spa Esprit Group Pte Ltd
Position Call Centre Assistant Manager
Region Singapore
Career Level Manager
Work Experience 2 years
Qualification Advanced/Higher/Graduate Diploma, Diploma, Higher Secondary/Pre-U/'A' Level
Type of Work Full-Time
Minimum Salary SGD 2.500
Maximum Salary SGD 3.000

Call Center Assistant Manager

The assistant manager of a call centre (also called a contact centre) is responsible for the daily running and management of the centre through the effective use of resources.

They have responsibility for meeting, and possibly setting, customer service targets as well as planning areas of improvement or development. Call centre assistant managers ensure that calls and emails are answered by staff within agreed time scales and in an appropriate manner.

Call centre assistant managers liaise with businesses for which they provide the first response, as well as the third parties who supply products to the centre. They coordinate and motivate call centre staff and may manage staff recruitment.

Typical work activities

There are two main types of call centre, although some centres may incorporate both functions:

  • inbound centres – receive calls and emails from customers and clients, e.g. queries, requests, orders and complaints;
  • outbound centres – contact potential customers and clients with the aim of gathering information or selling a product.

Duties vary according to the type of centre but generally involve:

  • managing the daily running of the call centre, including effective resource planning and implementing call centre strategies and operations;
  • carrying out needs assessments, performance reviews and cost/benefit analyses;
  • setting and meeting performance targets for speed, efficiency, sales and quality;
  • ensuring all relevant communications, records and data are updated and recorded;
  • advising clients on products and services available;
  • liaising with supervisor, team leaders, operatives to gather information and resolve issues;
  • maintaining up-to-date knowledge of industry developments and involvement in networks;
  • monitoring random calls to improve quality, minimise errors and track operative performance;
  • coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff;
  • reviewing the performance of staff, identifying training needs and planning training sessions;
  • recording statistics, user rates and the performance levels of the centre and preparing reports;
  • handling the most complex customer enquiries;
  • organising staffing, including shift patterns and the number of staff required to meet demand;
  • coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;
  • forecasting and analysing data against budget figures on a weekly and/or monthly basis.

Our people aren’t robots, we empower people to be themselves, and let their personalities, ideas and creativity shine. We take care of our people, we work hard to understand our team members as individuals to set everyone up for success. We build high-performing teams by creating courageous leaders, trusted relationships and training our teams to be knowledgeable and confident in their roles. Our team supports each other, looks after each other and works together to achieve our goals.

Requirements

  • Diploma in any discipline
  • 2-3 years of supervisory experience in similar capacity.
  • Must have good client engagement skills.

Team Benefits

  • Career growth and promotion opportunities
  • Industry-leading packages
  • 05-day work week
  • Group medical, hospitalisation and dental insurance
  • Discount across all SEG brands
  • Group D&D and team bonding events
  • Team member referral bonus

Office/Company Address

Country Singapore
Region Southeast Asia
City Singapore
Map Google Map

Benefit

  • Group medical, hospitalisation and dental insurance
  • 05-day work week
  • Discount across all SEG brands

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Company Description

The Spa Esprit Group is a team with big dreams.

REALLY BIG.

With 17 lifestyle brands under our umbrella, the Group has outlets located within the heart of the bustling shopping district and is always on the cutting edge of style. As part of our continuing efforts to expand our services, we have outlets in various cities like London, Shanghai, Jakarta, Manila and KL.

We are, as such, constantly on the search for people to dream with us; people who are interested in growing and developing alongside with the Group!

An insanely creative and collaborative environment, this is the place for you!

Successful candidates will get to enjoy grooming and dining perks, medical benefits and unparalleled opportunities.

Find out more about us at ww.spaespritgroup.com and 'like' our Facebook page at ww.facebook.com/spaespritgroupcareers for the latest updates on career opportunities today!

Company Info

  • Industry: Grooming / Beauty / Fitness
  • Registration No.: 200707818N
  • Company Size: 501 - 1000 Employees
  • Average Processing Time: 13 days
  • Benefits & Others: Dental, Miscellaneous allowance, Medical, Loans, Commission, Uniforms provided, 5 days work week (including weekend)
This vacancy is suitable for those of you who live in the following areas: Southeast Asia