Kallang Jobs Customer Service Executive Position at Demant Singapore Pte Ltd.

Image Demant Singapore Pte Ltd.
  • Job vacancies posted on: 9 months ago

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We are hiring for the position of Customer Service Executive with full time working hours for our company office, Demant Singapore Pte Ltd., for residents of Kallang and its neighboring areas.

Candidates with expertise in Services & Customer Service and at least a Higher Secondary/Pre-U/'A' Level, Professional Certificate/NiTEC, Diploma & Advanced/Higher/Graduate Diploma or higher are highly needed. The candidates criteria we are looking for must be trustworthy and disciplined, because our business values a professional and competitive work environment.

Our company provides a competitive salary range of SGD 2.000 - SGD 5.700, which can be adjusted at the discretion of HRD in our company. This range naturally varies depending on how proficient the candidate credibility can be offered.

We are pleased to announce that our company, Demant Singapore Pte Ltd., is currently open recruitment for candidates who are interested in joining our office company as a Customer Service Executive.

Job Info

Company Demant Singapore Pte Ltd.
Position Customer Service Executive
Region Kallang
Career Level Junior Executive
Work Experience 1 year
Qualification Advanced/Higher/Graduate Diploma, Diploma, Higher Secondary/Pre-U/'A' Level, Professional Certificate/NiTEC
Type of Work Full-Time
Minimum Salary SGD 2.000
Maximum Salary SGD 5.700

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Executive. In this role, you will be responsible for following up on leads generated from various marketing activities and hospital referrals. Your goal is to facilitate the smooth transition of customers through the sales process, while providing excellent customer service. Additionally, you will work closely with various teams such as operations and marketing. 

Responsibilities: 

  • Customer Follow-up: Promptly and effectively follow up on leads generated from marketing activities and hospital referrals.
  • Appointment Booking: Engage with leads to understand their needs and preferences, and schedule appointments for them to explore our products and services. 
  • Lead Tracking: Maintain an accurate and up-to-date tracking sheet to record lead information, follow-up activities, and outcomes daily. 
  • Customer Communication: Communicate with leads through various channels (e.g., phone calls, phone messages and emails,) to provide relevant information and address inquiries.
  • Relationship Building: Establish rapport with potential customers, understand their requirements, and build relationships to enhance the overall customer experience. 
  • Sales Support: Collaborate closely with the audiology team to ensure a seamless transition of leads from appointment booking to the sales fulfilment stage. 
  • Cross-Functional Collaboration: Work closely with the operations and marketing functions to align strategies and provide valuable customer insights gathered during lead follow-up. 
  • Appointment Follow-up: After the hearing appointment, follow up with customers to gather feedback, address any concerns, and facilitate the next steps in the sales process.
  • Reporting: Prepare monthly tracking reports summarizing lead follow-up activities, conversion rates, and sales performance. 

Requirements:

  • Experience: Previous experience in customer service, sales, or a similar role is preferred. 
  • Excellent Communication Skills: Strong verbal and written communication skills in order to engage with potential customers and build relationships. 
  • Customer Focus: A customer-centric approach with the ability to understand and address customer needs and concern.
  • MS skills: Possesses basic Excel skills. 
  • Team Player: Strong teamwork and collaboration skills to work closely with the operations and marketing functions, align strategies, and share customer insights. 

Office/Company Address

Country Singapore
Region Central Region
City Kallang
Map Google Map

Benefit

  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

Demant is a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect and communicate with the world around them. In every aspect, from hearing devices and hearing implants and diagnostic equipment to intelligent audio solutions and hearing care all over the world, Demant is active and engaged. Our innovative technologies and know-how help improve people’s health and hearing. We create life-changing differences through hearing health.

As a part of United Nations Global Compact, Demant supports the Sustainable Development Goals and aspires to promote their success. Contributing to healthy lives and well-being for all, offering sound to the brain and the access to life it brings, are the very core of our business.

Our ambition is to create positive changes in our sphere of influence, while conducting business responsibly and ensuring a long-term profile and reach. We are here to stay and to improve

Company Info

  • Industry: Healthcare / Medical
  • Registration No.: 200008961G
  • Company Size: 51 - 200 Employees
  • Average Processing Time: 8 days
  • Benefits & Others: Comprehensive medical, group insurance and dental, Smart business/ casual, 9.00am to 6.00pm
  • Specific Location: 80 Bendemeer Road
This vacancy is suitable for those of you who live in the following areas: Central Region