Bukit Merah Jobs Customer Service Intern Position at By Invite Only LLP

Image By Invite Only LLP
  • Job vacancies posted on: 9 months ago

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We are hiring! Our company is merrily looking for a candidate to fill the position of Customer Service Intern. For those of you who live in Bukit Merah and its surrounding areas, we need you to then join our company office, By Invite Only LLP, and able to under a internship working hours.

As a professional business with expertise in the field we serve, we have specific standards for each candidates interested to join our company. If you have experience in the field of Healthcare & Practitioner/Medical Asst with at least Not Specified, professional, honest, and disciplined, we will enthusiastically hearing from you to join our company.

We offer you the salary rates ranging from SGD 2.000 - SGD 5.700. The provision pertaining to the average starting initial salary we offer may change if you meet or even beyond the minimum requirement we are looking for in accordance with our company HRD agreement.

Job Info

Company By Invite Only LLP
Position Customer Service Intern
Region Bukit Merah
Career Level Not Specified
Work Experience -
Qualification Not Specified
Type of Work Internship
Minimum Salary SGD 2.000
Maximum Salary SGD 5.700
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Assist customers with general enquiries about products, our services offered or about the brand as well as placement of orders, refunds, cancellations or exchanges if any in a prompt and timely way.
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Assist customers over multi-channel communication platforms such as email, phone, text, social media (FB and IG) and face-to-face.
  • Work closely with order fulfilment team to attend customer’s request and timely fulfil order.
  • Working at our retail store and gaining first hand face-to-face customer service experience as part of your job.
  • Go the extra-mile to engage & ensure they leave the conversation happy and satisfied.
  • Provide accurate, complete information by using the right methods and tools.
  • Follow communications procedures, guidelines and policies.
  • Assist with placement of orders, refunds and exchange.
  • Providing feedback on the efficiency of the customer service process and work with the team to improve this process.
  • To do well in this role you need to be able to remain calm when customers are frustrated and have experience or isn’t averted to working with computers and CRM as well as e- commerce systems on a day to day.
  • As we are a small team, during peak seasons, everyone is expected to chip in on order fulfilment, retail, jewellery assemble, special events or the like especially during sale seasons.
  • Reports to Customer Service Team Lead

Office/Company Address

Country Singapore
Region Central Region
City Bukit Merah
Map Google Map

Benefit

  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

By Invite Only is a 14-year-old jewellery brand based in Singapore. We are a fast growing digital e-commerce company that has expanded into the physical retail in the last 3 -4 years.

We believe in having a "happy team, happy customers" and take pride in doing our best and working as a team. We have the vision to be a leading jewellery brand in Singapore, in the region and globally.

Find out more here:

ww.byinviteonly.shop

Company Info

  • Industry: Retail / Merchandise
  • Registration No.: T13LL0434K
  • Company Size: 1 - 50 Employees
  • Average Processing Time: 3 days
  • Benefits & Others: Miscellaneous allowance, Medical, Business (e.g. Shirts)
This vacancy is suitable for those of you who live in the following areas: Central Region