Singapore Jobs Customer Service Officer Call Center Contract Position at MANPOWER SINGAPORE PTE LTD

Image MANPOWER SINGAPORE PTE LTD
  • Job vacancies posted on: 9 months ago

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We are currently looking for adequate candidates to fill the position of Customer service officer call center contract. For candidates who reside in Singapore and its surrounding areas, we are looking forward to hearing from you to join our team at MANPOWER SINGAPORE PTE LTD and willing to work in our office under part time working hours system.

We have specific requirements for each of our employees as well as potential workers because we are a professional and knowledgeable business in the field we work in. We look forward to hearing from you soon if you have expertise in the fields of Admin/Human Resources & Human Resources with a minimum Not Specified.

We can give you a fairly competitive salary in the amount of SGD 2.000 - SGD 5.700 on average. It also can be modified based on the credibility and experience you can provide for our business in accordance with our company HRD agreement.

Job Info

Company MANPOWER SINGAPORE PTE LTD
Position Customer Service Officer Call Center Contract
Region Singapore
Career Level Not Specified
Work Experience -
Qualification Not Specified
Type of Work Part-Time
Minimum Salary SGD 2.000
Maximum Salary SGD 5.700
Brief Description Of The RoleThe Contact Centre provides 24/7 omni-channel services including phone call, email, and webchat to customers. The Customer Service Officer (CSO) will be responsible to answer customers’ queries and provide first call resolution. Role & Responsibilities

  • Handle first level enquires, primarily incoming calls through our hotlines or other channels such as email and webchat
  • Understand customers’ needs and provide quick, accurate and satisfactory answers to their queries and concerns
  • Guide callers in navigating the client website and using the available services
  • Gather customer feedback and sentiments and escalate to the relevant parties for further actions
  • Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
  • Maintains and improves service level quality by adhering to standards and guidelines
  • Handle ad hoc duties as required.

Job Requirements

  • Minimum O’ level education or any related discipline
  • Minimum 1 year of experience working in a contact center industry
  • Active listener and possesses problem-solving skills
  • Fast learner and good team player
  • Demonstrates good customer service and communication skills and comfortable to work in a fast-paced environment
  • 44 hours per week, able to work rotating shift hours including weekends and public holidays
  • Open to shift work to support 24/7 operations

Interested Candidates may send their resume and cover letter directly to **@manpower.com.sg ,stating the position as the subject title in the ** Bakhtavar | EA License No. 02C3423 | Personnel Registration No. R21103109Hibah Bakhtavar EA License No.: 02C3423 Personnel Registration No.: R21103109 Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup’s Global Privacy Policy, please visit **

Office/Company Address

Country Singapore
Region Southeast Asia
City Singapore
Address 207 Balestier Rd, Singapore Manpower Pte Ltd, Singapore 329683
Map Google Map

Benefit

  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

Manpower Singapore Pte Ltd is a leading staffing solutions provider in Singapore. Established in 1965, it is a wholly owned subsidiary of ManpowerGroup, a Fortune 500 global workforce solutions company. The company partners with leading employers and government bodies in the local and regional markets to provide a comprehensive range of tailored workforce solutions. From staffing services to managed services, Manpower Singapore helps employers build agile and adaptive teams to meet both short-term and long-term needs. It also provides recruitment, career counseling, and training solutions for job seekers and assists them in setting their own career paths. Through its open and flexible approach, Manpower Singapore has become an acknowledged leader in the recruitment and workforce services industry.

Company Info

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This vacancy is suitable for those of you who live in the following areas: Southeast Asia