Singapore Jobs Customer Service Specialist Position at Collins Aerospace (Hamilton Sundstrand Pacific Aerospace Pte Ltd)
- Job vacancies posted on: 7 months ago
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Are you looking for job vacancies? Our company, Collins Aerospace (Hamilton Sundstrand Pacific Aerospace Pte Ltd) is merrily inform you that we are hiring!
We need you to fill the position as Customer Service Specialist for our office.
This position requires a full time working hours system which domiciled in Singapore and its surroundings.
As a competitive company, we need these minimum criteria for candidates to be fulfilled. If you are a Not Specified and experienced in the field of Services & Customer Service, a person who honesty and discipline, then you are highly awaited in our company.
The starting salary we can offer is in a range from SGD 2.000 - SGD 5.700, this salary range that we offer is negotiable can change at any time according to our HRD's decision depending on the capability of the candidate can offered for our company.
Job Info
| Company | Collins Aerospace (Hamilton Sundstrand Pacific Aerospace Pte Ltd) |
| Position | Customer Service Specialist |
| Region | Singapore |
| Career Level | Senior Executive |
| Work Experience | 2 years |
| Qualification | Not Specified |
| Type of Work | Full-Time |
| Minimum Salary | SGD 2.000 |
| Maximum Salary | SGD 5.700 |
RESPONSIBILITIES
Administer customer orders including order administration (Contract Review), quotations, raising purchase orders, receipt through dispatch and invoicing
Provide prompt response to customers on price, capability and any delivery enquiries.
Ensure customer order status, purchase orders, quotations and invoices are accurately generated and recorded in SAP
Fulfill contractual commitments; including the authorization and processing of exchange units
Administer subcontract work with overseas (United States, Europe) facilities on repairs. Main liaison between customers and vendors to ensure requirements are met.
Support Aircraft On Ground (AOG) requirements (During Office Hours)
Part of the CS team to support AOG on a rotation basis after office hours.
Identifies resolution of technical / commercial enquiries / issues including over or under deliveries, invoice queries, part number verification among others
Execute and support business improvements / processes
Understand & execute LTA between Customer & Organization
Provide administrative support for reports and presentation material to internal and external customers
Participate in and support daily Function Tier 2 meetings
Will be the key customer point of contact for at least 2 key customer accounts. Provide weekly status update, work with VSM to provide performance improvement plan and other weekly/ monthly summary if required by these key customers.
Be prepared to visit these key customers to have a better understanding on customer needs.
Any other duties and projects as assigned by the Value Stream Manager.
REQUIREMENT
Minimum Degree in Business/ Marketing / Aerospace Engineering courses
Minimum 3 years of related experience in similar role, preferably in aviation industry
Sales forecast and business planning skills
Good influencing and negotiation skills
Excellent interpersonal, communication and presentation skills
Passion in delivering excellent customer service
Sound project management skills
Strong understanding of customers and market dynamics
Office/Company Address
| Country | Singapore |
| Region | Southeast Asia |
| City | Singapore |
| Address | 18 Bedok S Rd, Hamilton Sundstrand Pacific Aerospace Pte Ltd, Singapore 469276 |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
Collins Aerospace, a unit of United Technologies Corporation, is a leader in technologically advanced, intelligent solutions that help to redefine the aerospace and defense industry. Our solutions make the skies and spaces we touch smarter and more amazing than ever.
Created in 2018 by bringing together UTC Aerospace Systems and Rockwell Collins, we have the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of the global marketplace. Our customers include aircraft manufacturers, engine manufacturers, airlines, airports and business aviation owners and operators, along with defense ministries and government agencies and contractors.
Company Info
- Industry: Aerospace / Aviation / Airline
- Registration No.: 198905242N
- Company Size: 1001 - 2000 Employees
- Average Processing Time: 25 days
- Benefits & Others: Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts)
