Central Region Jobs Customer Service Support (thai/ Vietnamese/ English/ Mandarin) / 5 Days Position at Aetos Support Services Pte. Ltd.

Image Aetos Support Services Pte. Ltd.
  • Job vacancies posted on: 9 months ago

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Our company, Aetos Support Services Pte. Ltd. is currently opening occasion for those of you who are interested in becoming a part of our company specifically Central and its surrounding areas. For those of you who are interested to be a part of our company with the position of Customer Service Support (Thai/ Vietnamese/ English/ Mandarin) / 5 Days and able to work in the WFO (Work From Office) system with full time working hours.

We will openly welcome you if you meet these following criteria:

  • Qualification: Not Specified
  • Experienced in Admin/Human Resources & Human Resources
  • Honest, disciplined, and responsible
  • Uphold professionalism in the work environment

We offer you a fairly competitive base salary of SGD 2.000 - SGD 5.700 in average and can be adjusted according to the capabilities that you offer for our company and have been negotiated under HRD agreement.

Job Info

Company Aetos Support Services Pte. Ltd.
Position Customer Service Support (thai/ Vietnamese/ English/ Mandarin) / 5 Days
Region Central Region
Career Level Not Specified
Work Experience -
Qualification Not Specified
Type of Work Full-Time
Minimum Salary SGD 2.000
Maximum Salary SGD 5.700

About AETOS

AETOS Capital Group Pty. Ltd. (AETOS) is a renowned Australian broker specializing in financial products trading ** Support Services is a wholly owned operational office within the AETOS Capital Group of companies. AETOS Support Services team in Singapore consists of the departments of IT, Dealing, Operation and Finance.

About the Role – Job Description

The Customer Service Support team acts as the primary interface between AETOS and our customers. We strive to provide efficient and professional solutions to world-wide customers, especially in Asia-Pacific. Meanwhile, we assist the compliance team to check the customer’s profile according to KYC policy. The team also handle and resolve settlement discrepancies and to ensure timely and accurate settlement of trades and payments.

Job Responsibilities:

  • Handle enquiries and feedback from customers through the livechat and/or via emails, provide prompt and efficient service to global customers and resolve their issues and questions.
  • Translate our product and all customer communications like newsletters, emails, and more.
  • Develop expertise on our product and internal software to help our customers efficiently.
  • Coordinate within internal parties to ensure customers’ enquiries are promptly and accurately addressed.
  • Provide customers’ feedback to respective business partners to improve customer experience.
  • Ensure proper documentation of new customers and operational processes/workflows.
  • Reconciliation customer payments in different third-party’s systems.
  • Generate customer withdrawals in the internal system.
  • Provide support to sales to clarify any customer’s enquiries pertaining to the payments, and or outstanding issues.
  • Work with functional groups and IT to improve the settlement processes.
  • Maintain happiness and positivity in every customer and team interaction
  • Support the enquiries by customer who spoken Thai/ Vietnames/ English or Mandarin

Requirements:

  • Degree or Diploma in any fields.
  • Good knowledge of Microsoft Office
  • Quick learner who has high adaptability and is comfortable with tight deadlines and pressure
  • Willing to work rotating shifts
  • Professional level in one of Thai/Vietnamese or English to answer enquiries from respective customer and co-workers from oversea.
  • Must be fluent in speaking and reading Mandarin to communicate with our Chinese speaking co-workers.

Note: Candidate must be authorized to work in Singapore without sponsorship.

Office/Company Address

Country Singapore
Region Central Region
Map Google Map

Benefit

  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

Aetos Support Services Pte. Ltd. is a Singapore-based company providing comprehensive technical support services for a variety of industries. Our services include but are not limited to system installation and maintenance, project management, troubleshooting, IT consultancy, software development, and end-user training. We have experienced and highly-trained personnel with expertise in the latest technologies and industry trends. Our aim is to provide cost-effective solutions that help our clients reduce their operational costs and gain a competitive edge in their respective markets. We pride ourselves on providing quality service and an unparalleled commitment to customer satisfaction.

Company Info

  • Industry:
This vacancy is suitable for those of you who live in the following areas: Central Region

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