Rochor Jobs Guest Service Team Leader Position at PARKROYAL on Beach Road
- Job vacancies posted on: 11 months ago
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Hi, there! Are you that lucky person we are looking for which will join our company? We will be delighted to have you!
We are hiring for candidates in the residents of Rochor and the surrounding regions, we are open recruitment for the positions as Guest Service Team Leader in our business office, PARKROYAL on Beach Road.
This is a decent opportunity for you who are willing to work under full time working hours.
Candidates with a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma & Professional Degree or even higher and greatly experienced in Hotel/Restaurant & Hotel/Tourism are especially required. Because our company values a competitive and professional work atmosphere, the candidates we seek must be dependable, honest, disciplined, and diligent.
We can offer you a salary that is generally between SGD 2.000 - SGD 5.700, which is competitive and reasonable. But no need to be worry! If you are beyond our expectations and dedicated to bringing our company to be much better with the credibility that you can offer, the salary range is negotiable and also can be changed according to our company HRD agreement.
Job Info
| Company | PARKROYAL on Beach Road |
| Position | Guest Service Team Leader |
| Region | Rochor |
| Career Level | Junior Executive |
| Work Experience | 1 year |
| Qualification | Advanced/Higher/Graduate Diploma, Bachelor's Degree, Diploma, Post Graduate Diploma, Professional Degree |
| Type of Work | Full-Time |
| Minimum Salary | SGD 2.000 |
| Maximum Salary | SGD 5.700 |
Position summary statement:
The incumbent will check in/out guests according to hotel procedures and ensure all guests’ accounts are correct and settled upon check out. Attend to all guests’ enquiries and complaints and to ensure guests’ satisfaction.
Primary Responsibilities:
- Sell, register and assign rooms to incoming guests, ensuring that registration cards are filled up correctly. Check out departing guests as per procedures.
- Inform relevant departments of arrival, room changes, check out and special arrangements.
- Accepts reservation in the absence of Reservation Assistant.
- Work closely with Duty Manager in tight house situation to ensure maximum utilization of rooms.
- Assist walk-in guests with alternative accommodation in event of a full house situation.
- Record in Communication Book any unusual happenings and important matters for follow-up.
- Liaise with Duty Manager or Front Office Supervisor regarding any complaints.
- Perform cashiering and maintain a complete record of guests’ account.
- Check all guests’ bills before presentation to guest upon check out.
- Collect or charge all monies due to the hotel to the respective travel agents or companies.
- Declare all shortages or excess to Accounts Department.
- Attend to all requests and requirements from guests promptly and handle complaints tactfully.
- To ensure all guests preferences are met to the best of our ability and strive to “Make Guest Happy”.
- Create a positive first impression to guests with regards to corporate image
- Read entries in Communication Book and ensure all instructions and tasks assigned are follow-up.
- Guest Services Executive will assist to train/buddy new Guest Services Agent.
- Ensure procedures and policies on city ledger are followed.
- To be aware of all VIP arrivals and departures, especially corporate guests.
- Ensure all GHA Members are met up by Duty Manager and benefits are explained upon check in.
- To undertake any other reasonable assignment by the Duty Manager and Front Office Manager, as and when required.
Office/Company Address
| Country | Singapore |
| Region | Central Region |
| City | Rochor |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
Pan Pacific Hotels Group is a dynamic company comprising well-established and trusted brands including Pan Pacific, PARKROYAL COLLECTION and PARKROYAL. We have aggressive expansion plans and are currently looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create memorable hotel experiences, Pan Pacific Hotels Group would like to offer you this opportunity to join our team and help us strengthen our global footprint together. Whether for work or play, you can be sure of a great stay at our hotel in Bugis. Nestled by Singapore's city centre, PARKROYAL on Beach Road, Singapore (@parkroyalbeachroad) lets you relax in comfort. With hidden gems nearby, we are your guide to all the best attractions along Bugis and the business hubs. Our facilities include: Ginger (Refreshed All Day Dining Restaurant), Si Chuan Dou Hua (Award-Winning Fine Dining Chinese Restaurant), Club 5 (Modern Destination Bar), Wellness Floor (Pool, Spa and Gym) and exceptional banquet facilities at The Ballrooms.
Company Info
- Industry: Hotel / Hospitality
- Registration No.: 30534300M
- Company Size: 51 - 200 Employees
- Benefits & Others: Dental, Medical, Duty Meals, Uniform will be provided for operational staff, Both shift and regular hours
This Job Vacancies Grouping Tag:
- Full-Time job vacancies in Rochor 2023
- Guest Service Team Leader position job vacancies
- job vacancies for Advanced/Higher/Graduate Diploma
- job vacancies for Bachelor's Degree
- job vacancies for Diploma
- job vacancies for Post Graduate Diploma
- job vacancies for Professional Degree
- job vacancies in the city of Rochor 2023
