East Jobs It Helpdesk Support [east] – Up To 2.4k, No Experience Required Position at Alphaeus Pte Ltd

Image Alphaeus Pte Ltd
  • Job vacancies posted on: 11 months ago

Translate

Our company Alphaeus Pte Ltd is currently looking for candidates who are domiciled in East and surrounding areas with minimum criteria Not Specified and experienced in the field of Services & Tech & Helpdesk Support, as well as behave in a disciplined and honest manner, to then be placed in the position of it helpdesk support [east] - up to 2.4k, no experience required and be able to work in full time system.

In accordance of our HRD decision, the net salary we can offer is of SGD 2.000 - SGD 5.700 per month which is competitive and can be adjusted to the work capabilities that the candidate offers for our company.

Job Info

Company Alphaeus Pte Ltd
Position It Helpdesk Support [east] - Up To 2.4k, No Experience Required
Region East
Career Level Entry Level
Work Experience -
Qualification Not Specified
Type of Work Full-Time
Minimum Salary SGD 2.000
Maximum Salary SGD 5.700
  • To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
  • Be available to take calls.
  • Polite and professional service.
  • Prompt response to queries via voicemail / email / fax.
  • Accurate assessment/ resolution of problems.
  • Provide first level support to troubleshoot and solve technical problems.
  • Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
  • “How-to” assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
  • Coordination for employee user account administration, activation, changes, and terminations, including:
  • Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure, Multi-language / local-language capabilities as agreed. The Service Desk will authenticate each requester’s call request.
  • Receive and answer all User IT Service Request calls (including trouble calls, install, move, add and change (“IMAC”) requests, and requests for general technology assistance)
  • Determine inquiry/problem resolution requirements.

Office/Company Address

Country Singapore
Region East
Map Google Map

Benefit

  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

Apply for Work

Please note that the information contained may change at any time.

Mostly, applying for a job is free of charge, you have to be careful when applying for a job.

Tips from admin. Use polite language and promote yourself as attractively as possible so that the related HRD/Staff is interested in you.

Good luck getting the job you want.

Job Application Instructions

  1. Go to the "Apply Now" link above
  2. If you don't have an account yet, please register first, create a profile/upload a resume according to your personal data
  3. If you have registered, you can immediately log in
  4. Promote yourself through the tertara job application form
  5. Done, please wait.

Share this Job Vacancy

Company Description

Established in 2018, Alphaeus has just one goal in mind – to be a one-stop IT solution provider for all Information Technology (IT) support services in Singapore. A fast-growing IT management company, it focuses on supporting businesses with technology and outsourcing solutions. Alphaeus is engaged in several large contracts with clients from both public and private sectors. Alphaeus has established extensive standard operating procedures (SOP), which is customizable to suit customers’ environments.

In Alphaeus, we aim to provide good quality service to meet customer demands and changing needs.

Company Info

This vacancy is suitable for those of you who live in the following areas: East