East Jobs It Helpdesk Support [east] – Up To 2.4k, No Experience Required Position at Alphaeus Pte Ltd
- Job vacancies posted on: 7 months ago
Our company Alphaeus Pte Ltd is currently looking for candidates who are domiciled in East and surrounding areas with minimum criteria Not Specified and experienced in the field of Services & Tech & Helpdesk Support, as well as behave in a disciplined and honest manner, to then be placed in the position of it helpdesk support [east] - up to 2.4k, no experience required and be able to work in full time system.
In accordance of our HRD decision, the net salary we can offer is of SGD 2.000 - SGD 5.700 per month which is competitive and can be adjusted to the work capabilities that the candidate offers for our company.
|Company||Alphaeus Pte Ltd|
|Position||It Helpdesk Support [east] - Up To 2.4k, No Experience Required|
|Career Level||Entry Level|
|Type of Work||Full-Time|
|Minimum Salary||SGD 2.000|
|Maximum Salary||SGD 5.700|
- To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
- Be available to take calls.
- Polite and professional service.
- Prompt response to queries via voicemail / email / fax.
- Accurate assessment/ resolution of problems.
- Provide first level support to troubleshoot and solve technical problems.
- Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
- “How-to” assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
- Coordination for employee user account administration, activation, changes, and terminations, including:
- Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure, Multi-language / local-language capabilities as agreed. The Service Desk will authenticate each requester’s call request.
- Receive and answer all User IT Service Request calls (including trouble calls, install, move, add and change (“IMAC”) requests, and requests for general technology assistance)
- Determine inquiry/problem resolution requirements.
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Established in 2018, Alphaeus has just one goal in mind – to be a one-stop IT solution provider for all Information Technology (IT) support services in Singapore. A fast-growing IT management company, it focuses on supporting businesses with technology and outsourcing solutions. Alphaeus is engaged in several large contracts with clients from both public and private sectors. Alphaeus has established extensive standard operating procedures (SOP), which is customizable to suit customers’ environments.
In Alphaeus, we aim to provide good quality service to meet customer demands and changing needs.
- Industry: Consulting (IT, Science, Engineering & Technical)
- Registration No.: 201837393M
- Company Size: 201 - 500 Employees
- Benefits & Others: Medical, Casual (e.g. T-shirts)