Singapore Jobs It Support Engineer [no Experience Needed, Ojt Provided, Basic Up To 2.5k] Position at Alphaeus Pte Ltd
- Job vacancies posted on: 7 months ago
We are hiring! To candidates with Not Specified which prioritizing honesty and discipline and experienced in the field of Services & Tech & Helpdesk Support, we Alphaeus Pte Ltd, are looking for candidates who are interested to join us and fill the position as it support engineer [no experience needed, ojt provided, basic up to 2.5k] and dedicated to work in full time which domiciled in Singapore and surrounding areas.
We offer a competitive monthly base salary from SGD 2.000 - SGD 2.500.
Due to prioritize professionalism in the work environment, the salary can be adjusted upon compromise with our company's HRD according to the capabilities of the candidate.
|Company||Alphaeus Pte Ltd|
|Position||It Support Engineer [no Experience Needed, Ojt Provided, Basic Up To 2.5k]|
|Career Level||Entry Level|
|Type of Work||Full-Time|
|Minimum Salary||SGD 2.000|
|Maximum Salary||SGD 2.500|
Responsibilities for IT Support Engineer:
- Provide first level troubleshooting of devices, maintenance of laptops and tablets
- Installation and configuration of operating systems and software for users
- Assist users on operating system, email, hardware and software related issues
- Deployment of PC, notebook and printers as requested by users
- Assist in troubleshooting network and wireless connectivity issues
- Respond to incidents at timely manner, investigate and provide temporary or permanent solutions of escalated incidents.
- Other ad hoc duties assigned.
- Minimum Nitec in Computer Science, Information Technology or similar.
- No experience are well come , training will be provided
Responsibilities for IT Helpdesk
- To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
- Be available to take calls.
- Polite and professional service.
- Prompt response to queries via voicemail / email / fax.
- Accurate assessment/ resolution of problems.
- Provide first level support to troubleshoot and solve technical problems.
- Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
- “How-to” assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
- Coordination for employee user account administration, activation, changes, and terminations, including:
- Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure, Multi-language / local-language capabilities as agreed. The Service Desk will authenticate each requester’s call request.
- Receive and answer all User IT Service Request calls (including trouble calls, install, move, add and change (“IMAC”) requests, and requests for general technology assistance)
- Determine inquiry/problem resolution requirements.
|Address||No. 160 Robinson Rd, Alpheus Agency Pte. Ltd. @ SBF Center, SBF Center, 068914, Singapura 068914|
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Established in 2018, Alphaeus has just one goal in mind – to be a one-stop IT solution provider for all Information Technology (IT) support services in Singapore. A fast-growing IT management company, it focuses on supporting businesses with technology and outsourcing solutions. Alphaeus is engaged in several large contracts with clients from both public and private sectors. Alphaeus has established extensive standard operating procedures (SOP), which is customizable to suit customers’ environments.
In Alphaeus, we aim to provide good quality service to meet customer demands and changing needs.
- Industry: Consulting (IT, Science, Engineering & Technical)
- Registration No.: 201837393M
- Company Size: 201 - 500 Employees
- Benefits & Others: Medical, Casual (e.g. T-shirts)