Paya Lebar Jobs Operations And Customer Service Executive Position at Infinix Hospitality Management Pte. Ltd.

Image Infinix Hospitality Management Pte. Ltd.
  • Job vacancies posted on: 7 months ago

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We are currently looking for adequate candidates to fill the position of Operations and Customer Service Executive. For candidates who reside in Paya Lebar and its surrounding areas, we are looking forward to hearing from you to join our team at Infinix Hospitality Management Pte. Ltd. and willing to work in our office under full time working hours system.

We have specific requirements for each of our employees as well as potential workers because we are a professional and knowledgeable business in the field we work in. We look forward to hearing from you soon if you have expertise in the fields of Services & Customer Service with a minimum Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma & Professional Degree.

We can give you a fairly competitive salary in the amount of SGD 3.000 - SGD 4.200 on average. It also can be modified based on the credibility and experience you can provide for our business in accordance with our company HRD agreement.

Job Info

Company Infinix Hospitality Management Pte. Ltd.
Position Operations And Customer Service Executive
Region Paya Lebar
Career Level Senior Executive
Work Experience 2 years
Qualification Advanced/Higher/Graduate Diploma, Bachelor's Degree, Diploma, Post Graduate Diploma, Professional Degree
Type of Work Full-Time
Minimum Salary SGD 3.000
Maximum Salary SGD 4.200

Position Overview:

We are seeking an experienced and detail-oriented Operations and Customer Service Executive with expertise in CRM (Customer Relationship Management) to join our company. As an Operations and Customer Service Executive, you will be responsible for managing customer relationships, optimizing the CRM system, and ensuring a seamless customer experience. Your role will involve overseeing worker training and wellbeing, leading the customer service team, and utilizing CRM tools to enhance worker scheduling, deployment, customer satisfaction, service quality, and troubleshooting. This position requires strong CRM knowledge, excellent leadership skills, and a passion for delivering exceptional customer service.

Responsibilities:

Worker Training and Wellbeing:

Develop and implement comprehensive training programs to ensure workers are equipped with the necessary skills and knowledge for their roles.

Monitor worker performance and provide ongoing coaching and support to enhance their capabilities.

Foster a positive work environment by promoting worker wellbeing, recognizing achievements, and addressing any concerns or issues.

CRM Management and Optimization:

Manage the company’s CRM system to ensure accurate and up-to-date customer information.

Customize the CRM system to align with the company’s specific needs and processes.

Implement CRM best practices and workflows to enhance customer engagement and retention.

Collaborate with the software providers to troubleshoot and resolve any CRM system issues.

Customer Service Team Leadership:

Lead a team of remote Customer Service and motivate the customer service team to provide exceptional support to our clients.

Set performance targets, monitor progress, and provide regular feedback to team members.

Conduct training sessions to enhance customer service skills and product knowledge among the team.

Handle escalated customer inquiries or complaints, ensuring prompt resolution and customer satisfaction.

Customer Satisfaction:

Implement strategies to measure and improve customer satisfaction levels.

Conduct customer surveys, monitor feedback, and analyze data to identify areas for improvement.

Lead the customer service team to address customer concerns promptly and effectively.

Service Quality and Troubleshooting:

Monitor the quality of service provided by workers and implement measures to maintain high standards.

Conduct regular inspections and quality audits to ensure compliance with company policies and standards.

Address any service-related issues, troubleshoot problems, and implement corrective actions.

Requirements:

Proven experience in operations management and customer service leadership.

Strong interpersonal and communication skills with the ability to interact effectively with workers, customers, and team members.

Excellent organizational and problem-solving abilities.

Ability to multitask and prioritize tasks in a fast-paced environment.

Proficiency in using customer service software, scheduling tools, and other relevant technology.

Knowledge of the home cleaning industry and understanding of worker training and scheduling practices.

Ability to work collaboratively and foster a positive team culture.

Office/Company Address

Country Singapore
Region East
City Paya Lebar
Map Google Map

Benefit

  • Working Hours - 10am -6pm, Monday - Friday
  • Flexible work arrangement
  • Performance Bonus

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Company Description

Established in 2019, Infinix Hospitality Management Pte Ltd is a is a leading Hospitality Manpower solutions provider, we provide modular outsourcing solution customized to fit your hospitality and cleaning businesses.

We provide a suite of services, ranging from commercial & residential cleaning services to Hospitality outsource solutions for Restaurants, Hotels & facilities management. We are focused on delivering bespoke services that are customer-centric and time-critical, we operate synonymously with our customers' core values so that our clients can focus on their core business.

We look to commit to growing our manpower solution resources and invest in technology to achieve a competitive advantage. While internalizing operations, process workflows, contract procurement, service delivery and interoperability of our business functions. We are focus on continuous improvement and look to strive to emerge as the industry's leading cleaning service provider.

Under the ig Handle of dustawaysvcs, we are committed to reach out to all residential homes in Singapore help a ensure the best condition for your family home so they may thrive in the clean & healthy environment they deserve and under our corporate arm, we have been established with the target of providing quality services in human capital solution, offering wide ranges of services which include, permanent and temporarily placement services & outsourcing of business processes to help your business thrive further.

Company Info

  • Industry: Others
  • Registration No.: 201903721D
  • Company Size: 51 - 200 Employees
  • Average Processing Time: 24 days
  • Benefits & Others: Regular hours, Mondays - Fridays
  • Specific Location: Tai Seng
This vacancy is suitable for those of you who live in the following areas: East