Singapore Jobs Service Level Manager (it) Position at Securitas Guarding Services (Singapore) Pte Ltd

Image Securitas Guarding Services (Singapore) Pte Ltd
  • Job vacancies posted on: 9 months ago


Our company, Securitas Guarding Services (Singapore) Pte Ltd is currently opening occasion for those of you who are interested in becoming a part of our company specifically Singapore and its surrounding areas. For those of you who are interested to be a part of our company with the position of Service Level Manager (IT) and able to work in the WFO (Work From Office) system with working hours.

We will openly welcome you if you meet these following criteria:

  • Qualification: Not Specified
  • Experienced in Sales/Marketing & Marketing/Business Dev
  • Honest, disciplined, and responsible
  • Uphold professionalism in the work environment

We offer you a fairly competitive base salary of SGD 2.000 - SGD 5.700 in average and can be adjusted according to the capabilities that you offer for our company and have been negotiated under HRD agreement.

Job Info

Company Securitas Guarding Services (Singapore) Pte Ltd
Position Service Level Manager (it)
Region Singapore
Career Level Not Specified
Work Experience -
Qualification Not Specified
Type of Work
Minimum Salary SGD 2.000
Maximum Salary SGD 5.700

Securitas is a knowledge leader in security; driving the industry with the tools of tomorrow, not with the tools of yesterday. The security of the future is a combination of people, knowledge, technology and data.

Our big bet strategy for the mid and long-term future is called “Securitas Intelligent Security”. The SIS strategy will leverage technology in new and innovative ways to offer better, streamlined, and efficient services that will be predictive in the mid-term, and intelligent in the long term.

Build a career that you can be proud of

Are you looking for a job where you feel valued as a coworker, being part of a startup culture in an exciting global company, then this is the opportunity you are looking for. 

At Securitas Intelligent Services (SIS) we strongly believe that our coworkers make the difference. You will be in contact with 30’00+ internal users of our systems (working across services) which gives you the opportunity to learn and develop new skills, as well as putting a smile on the faces of coworkers around the globe. 

The Warsaw office is the newest addition in our SIS family, located in Mokotów. We are offering flexible shifts where you will be able to work from our modern office as well as from home.

Main responsibilities and tasks:

  • Responsible for end-to-end service delivery with focus on business fit, customer satisfaction, cost efficiency and business continuity
  • Deliver end-to-end visibility on service development initiatives, costs and operational performance
  • Support in defining business and user centric KPI’s, OLA’s and SLA’s for service operations
  • Support in service related sourcing, contracting and project initiatives
  • Assess feasibility and prioritize development initiatives and make decisions according to mandate
  • Responsible for establishing service related documentation and service related items
  • Validate and approve project’s transition to production and oversee the regular testing of information systems and applications to avoid disruptions
  • Communicate with and maintain stakeholder relationship
  • Ensure, contribute to and participate in Service Documentation according to relevant standard guidelines (ITIL, ITSM and security processes)
  • Work actively to improve team performance and collaboration

Experiences and Competences required:

  • Experience from Service Level Management (min. 2 years)
  • Experience from Stakeholder Management
  • Experience from working with ITSM tools, preferably ServiceNow
  • Experience from working in multi-sourced environment
  • Ability to drive decisions and adopt to changes
  • Understand the functional needs and technical constraints of the service consumers/client
  • Knowledge sharing
  • Stakeholder and relationship management
  • Passionate for high quality service delivery
  • Fluent in English

    What we offer:

    • Friendly work atmosphere
    • Stable working conditions
    • Sports card
    • Medical insurance
    • E-learning platform access

    At Securitas we believe in doing the right thing and doing it well. For our customers and our employees. Our employees come from all walks of life and bring with them a multitude of talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities.

    If it all sounds good to you, don’t hesitate to apply!

    Office/Company Address

    Country Singapore
    Region Southeast Asia
    City Singapore
    Address 51 Changi Business Park Central 2, #03-01 Securitas Guarding Services (Singapore) Pte Ltd, The Signature Building, Singapore 486066
    Map Google Map


    • Get work experience
    • Bonus for overtime
    • Be taught first
    • Good work environment

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    Company Description

    Securitas is a knowledge leader in security. Its 350,00 employees in 56 countries across North America, Europe, Latin America, Asia and the Middle East, protect homes, workplaces and the community. The Securitas share has been listed on the Stockholm Stock Exchange, now NASDAQ OMX Stockholm, since 1991.

    Securitas’ core business is security services which are categorized as specialized guarding, mobile security services, monitoring, and consulting and investigation services in addition to technology solutions. The security services are customized to suit individual customer’s needs, in order to deliver the most effective security solutions.

    In Singapore, Securitas has a workforce of over 1,00 professionally trained, certified and experienced security personnel to provide guarding, monitoring and protection services to private, commercial & industrial buildings, financial institutions, government installations, healthcare institutions, technology hubs & science parks, and events.

    Company Info

    • Industry: Security / Law Enforcement
    • Registration No.: 199400287E
    • Company Size: 501 - 1000 Employees
    • Average Processing Time: 18 days
    • Benefits & Others: Miscellaneous allowance, Medical, Regular hours, Mondays - Fridays, Business (e.g. Shirts)
    This vacancy is suitable for those of you who live in the following areas: Southeast Asia