East Jobs Technical Support Cum Customer Service Specialist #jobsthatmatter #worknow Position at SATO Global Business Services Pte Ltd

Image SATO Global Business Services Pte Ltd
  • Job vacancies posted on: 11 months ago


Our company SATO Global Business Services Pte Ltd is currently looking for candidates who are domiciled in East - Others and surrounding areas with minimum criteria Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma & Professional Degree and experienced in the field of Services & Customer Service, as well as behave in a disciplined and honest manner, to then be placed in the position of technical support cum customer service specialist #jobsthatmatter #worknow and be able to work in full time system.

In accordance of our HRD decision, the net salary we can offer is of SGD 2.000 - SGD 5.700 per month which is competitive and can be adjusted to the work capabilities that the candidate offers for our company.

  • Flexi working hours
  • Hybrid working arrangement
  • Great learning opportunities

Job responsibilities:

  • Provide timely, accurate and quality responses to customers via various contact points such as emails and live chats.
  • Resolve product or service problems by clarifying the customer’s complaints; determining the cause of problems; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution delivery.
  • Communicate and coordinate with internal peers as necessary to deliver solution to customer’s inquiries.
  • Ensure customer satisfaction and provide professional customer support.
  • Ensure proper record keeping of customer interactions, feedbacks and complaints.
  • Collect and report customer feedbacks for product and service quality improvements.
  • Collaborate with the department manager to improve the customer service processes.

Job requirements:

  • Minimum 2 years of relevant experience in customer service is highly preferred.
  • Able to work well under pressure.
  • Candidates who have experience in Customer Relationship Management system such as Zendesk are highly advantageous.
  • Candidates who have prior experience in providing hardware support (For example, laser printers, label printers or industrial printers) are highly preferred.

Office/Company Address

Country Singapore
Region East
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  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

SATO is a pioneer in the Automatic Identification and Data Collection (AIDC) industry and a leader in barcode printing, labelling, and EPC/RFID solutions.

Founded in 1940, the company has throughout its history been at the forefront of the industry & successful efforts to extend the use of auto-id technologies to improve businesses & operational efficiency and optimize use of resources.

SATO's products, services and solutions reflect a history of and relentless commitment to innovation from its pioneering hand labeller to the world's first thermal transfer printer to its unique labelling solutions. SATO continues to invest in the development of innovative, high-quality products setting the standard for automatic identification, data capture and label printing solutions.

SATO firmly believes that the most important asset of any business is its people. At SATO, you will be part of an inclusive, equal-opportunity workplace environment that will challenge you in positive ways, and constantly encourage and empower you to succeed.http://ww.satoworldwide.com

Company Info

  • Industry: Others
  • Registration No.: 200913955G
  • Company Size: 1 - 50 Employees
This vacancy is suitable for those of you who live in the following areas: East