Singapore Jobs Tiktok Commerce – Moderation Sop Enablement Program Manager Position at TikTok

Job Info

Company	TikTok
Position	Tiktok Commerce - Moderation Sop Enablement Program Manager
Region	Singapore
Career Level	Manager
Work Experience	1 year
Qualification	Bachelor's Degree, Master's Degree, Post Graduate Diploma, Professional Degree
Type of Work	Full-Time
Minimum Salary	SGD 2.000
Maximum Salary	SGD 5.700

Responsibilities

About Us

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire – for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the Team

The Governance and Experience team is a global team responsible for ensuring that our platform provides a safe, welcoming, and enjoyable experience for our Merchants, Creators and our community. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers and creators. In this role, you will have the opportunity to support our continued growth and expansion.

Roles & Responsibilities

• Conduct further analysis and craft moderation policies on sellers, products and contents with a focus on safety issues such as fraud, counterfeit products and regulated products.
• Continuously evaluate, propose, and execute improvements for existing processes and policies.
• Partner with internal stakeholders in Strategies and Ops to develop effective training material.
• Work closely with the quality team to identify struggling areas that should be addressed through learning solutions.

Qualifications

• Bachelor’s degree or above.
• 1 – 3 years of demonstrated experience in e-commerce policy enforcement or public policy. Preferably from e-commerce governance and social media background.
• Excellent coordination skills and communication skills across multiple cross-functional teams to build plans and projects.
• Familiar with e-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.
• Driven, motivated and proactive; excellent coordination, communication and project management skills to collaborate with cross-functional teams.
• The ability to not only think outside the box to identify issues and work to resolve them in partnership with business leaders, but also bring in new ideas to innovate in our day to day operations.
• Excellent written and verbal communication skills in English language, demonstrating effective, clear and professional written and oral communication.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Apply for Work

Company Description

Company Info

• Industry: Computer / Information Technology (Software)
• Registration No.: 201719908M
• Company Size: 51 - 200 Employees
• Average Processing Time: 30 days
• Benefits & Others: Dental, Education support, Medical, Vision, Regular hours, Mondays - Fridays, Casual (e.g. T-shirts)