Singapore Jobs Trainer (customer Care) Position at Singtel Group Treasury Pte. Ltd.

Image Singtel Group Treasury Pte. Ltd.
  • Job vacancies posted on: 10 months ago

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Our company, Singtel Group Treasury Pte. Ltd. is currently opening occasion for those of you who are interested in becoming a part of our company specifically Singapore and its surrounding areas. For those of you who are interested to be a part of our company with the position of Trainer (Customer Care) and able to work in the WFO (Work From Office) system with full time working hours.

We will openly welcome you if you meet these following criteria:

  • Qualification: Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree & Master's Degree
  • Experienced in Education/Training & Training & Dev.
  • Honest, disciplined, and responsible
  • Uphold professionalism in the work environment

We offer you a fairly competitive base salary of SGD 2.000 - SGD 5.700 in average and can be adjusted according to the capabilities that you offer for our company and have been negotiated under HRD agreement.

Job Info

Company Singtel Group Treasury Pte. Ltd.
Position Trainer (customer Care)
Region Singapore
Career Level Junior Executive
Work Experience 2 years
Qualification Advanced/Higher/Graduate Diploma, Bachelor's Degree, Diploma, Master's Degree, Post Graduate Diploma, Professional Degree
Type of Work Full-Time
Minimum Salary SGD 2.000
Maximum Salary SGD 5.700

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative. 

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Be a Part of Something BIG!  

We are looking for a Trainer (Customer Care) to join our Customer Success Team. As a Trainer, you will be responsible for developing and delivering effective training programs that enhance the knowledge and skills of our Customer Care representatives.

Make an Impact by:

Training and Development

  • Conduct domain and system knowledge training programs for Customer Care Officers.
  • Design and develop soft skills training for Contact Centre to empower Customer Care Officers in service excellence.
  • Develop and update content in training manuals, presentations, handouts, assessments etc.
  • Conduct orientation program for new hires.

Training Administration

  • Handle training enquiries from the client and staff.
  • Perform pre and post training activities (e.g. training reports, post-course evaluation).

Quality Management

  • Perform audits on call and email transactions with the aim of identifying the drivers for poor cost of quality.
  • Prepare Monthly Quiz questions for Customer Care Officers based on observations from failed audits and complaints.
  • Coach Customer Care Officers on areas of improvements and areas done well.
  • Conduct monthly briefing session with Operations to share areas of improvement.
  • Review Customer Satisfaction Survey verbatim to identify gaps for process improvement

Skills for Success 

  • Diploma in any discipline from a recognized institution
  • Full certification in WSQ Advanced Certificate in Training & Assessment (ACTA)
  • Minimum 2 years of experience in delivering stand up classroom training in any industry.
  • Effective presentation, training delivery and facilitation skills.
  • Proficient in MS Office applications – Word / Excel / Powerpoint.

Your Career Growth Starts Here. Apply Now! 

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated. 

Office/Company Address

Country Singapore
Region Southeast Asia
City Singapore
Address 21 Choa Chu Kang Ave 4, B1-30 Singtel, Lot 1 Shoppers' Mall, Singapore 689812
Map Google Map

Benefit

  • Get work experience
  • Bonus for overtime
  • Be taught first
  • Good work environment

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Company Description

Singtel Group Treasury Pte. Ltd. is a leading Singapore-based treasury services provider. The company provides specialised treasury and capital management services to the Singtel Group. Through its comprehensive and well-rounded range of capabilities, Singtel Group Treasury is able to provide quality and innovative solutions to help our customers optimise their cash flows, portfolio and risk management. The company has a strong reputation and extensive experience in delivering corporate treasury services to the Singtel Group. Its services range from liquidity risk management, capital markets, asset and liability management, liquidity and capital management, cash management and risk management. Singtel Group Treasury offers customers strategic advice, comprehensive support, and solutions to optimise the management of excess funds, investments, and debt instruments. The company also provides a world-class treasury platform that enables customers to access real-time information regarding cash-flow trends, market insights, and best-of-breed technology management tools.

Company Info

This vacancy is suitable for those of you who live in the following areas: Southeast Asia