Changi Jobs Customer Service Executive (medical Assistance / Perm) (ac) #urgent Position at Search Index Pte Ltd

Image Search Index Pte Ltd
  • Job vacancies posted on: 8 months ago


Our company is currently seeking employees to fill the position as Customer Service Executive (Medical Assistance / Perm) (AC) #Urgent. For those of you who live in Changi and its surrounding areas, we need you to then join and becoming a part of our company to work in our office, Search Index Pte Ltd, and able to work under full time system.

As a company that is professional and competent in the field we are engaged in, we have specific criteria for each of our employees as well as the prospective employees. If you are experienced in the field of Services & Customer Service with a minimum degree of Not Specified, professional, honest and disciplined in work, we look forward to hearing from you as soon as possible.

The average starting salary we can offer you is in the range of SGD 3.100 - SGD 3.300. If you have credibility beyond the minimum criteria we are looking for, the provisions regarding the average initial salary we offer may change according to our company HRD agreement.

Job Info

Company Search Index Pte Ltd
Position Customer Service Executive (medical Assistance / Perm) (ac) #urgent
Region Changi
Career Level Junior Executive
Work Experience 1 year
Qualification Not Specified
Type of Work Full-Time
Minimum Salary SGD 3.100
Maximum Salary SGD 3.300
  • Remuneration: $3100 to 3300/month + AWS + Variable Bonus + Attractive Flexi Benefits
  • Permanent Positions 
  • Good Employee Benefits
  • Professional Working Culture & Career Growth
  • Training is provided
  • Location: Changi Business Park


  • Manage cases in line with the key directive of Assist First, Verify Later
  • Servicing members and clients with the objective of exceeding expectations with the service provided
  • Understanding of all key clients’ Operations and Billings Procedures
  • Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures
  • Work harmoniously with fellow operations staff, members of the medical team and other Assistance Centres in the provision of assistance to members and clients.
  • To be the first point of contact for members, end users, clients, service providers and colleagues
  • Ensure incoming calls are answered promptly, appropriately and courteously.
  • Ensure inbound requests are handled in timely efficient manner
  • To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover
  • Ensure that sufficient logistic arrangements are made in timely and appropriate manner
  • Escalate cases and requests as per company protocols
  • Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner.
  • Organize the full range of medical and security services for clients by utilizing the internal resources
  • Carry out any other reasonable duties as requested by the manager.


  • Diploma in any discipline
  • Preferably 1 years of experience in call centers, assistance companies and/or hospitality industry
  • Able to perform rotating shift:
  • Morning shift: 6am to 330pm (Can reimburse taxi fare for travelling to work)
  • Afternoon shift: 11am to 830pm with shift allowance $8 per day
  • Able to work any 5 days a week per schedule
  • Willing to work in contact center environment

EA Registration ID : R110661 (Aaron Chang Kuo-Ying)

EA License : 14C7092

Office/Company Address

Country Singapore
Region East Region
City Changi
Address 2140 489979 BEDOK INDUSTRIAL PARK E#02, Index Precision Industries Pte Ltd, BLK 3013, Singapura 489979
Map Google Map


  • Well Established Medical Assistant Company
  • Attractive Remuneration & Company Benefits
  • Permanent Positions & Career Progression

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Company Description

Search Index is a people-centric professional Human Resources consultancy firm, establish in 2014 and by our Slogan “Bridging Career, Enhancing Life”, We, The People @ Search Index believes we are the bridge connecting Companies to Candidates empowering them to secure their Career and enabling them to have a better life.

Search Index is an inaugural recipient of the distinguished HCP(EA) mark by the Ministry of Manpower

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Company Info

This vacancy is suitable for those of you who live in the following areas: East Region