Pasir Ris Jobs It Support Executive Position at Go-Ahead Singapore

Image Go-Ahead Singapore
  • Job vacancies posted on: 9 months ago


We are currently looking for adequate candidates to fill the position of IT Support Executive. For candidates who reside in Pasir Ris and its surrounding areas, we are looking forward to hearing from you to join our team at Go-Ahead Singapore and willing to work in our office under full time working hours system.

We have specific requirements for each of our employees as well as potential workers because we are a professional and knowledgeable business in the field we work in. We look forward to hearing from you soon if you have expertise in the fields of Computer/Information Technology & IT-Network/Sys/DB Admin with a minimum Diploma & Advanced/Higher/Graduate Diploma.

We can give you a fairly competitive salary in the amount of SGD 2.000 - SGD 5.700 on average. It also can be modified based on the credibility and experience you can provide for our business in accordance with our company HRD agreement.

Job Info

Company Go-Ahead Singapore
Position It Support Executive
Region Pasir Ris
Career Level Junior Executive
Work Experience 2 years
Qualification Advanced/Higher/Graduate Diploma, Diploma
Type of Work Full-Time
Minimum Salary SGD 2.000
Maximum Salary SGD 5.700

Job Roles 

  • Provide first and second line helpdesk support for day-to-day user service requests, business systems and incident alerts using the service desk software, ensuring prompt resolution and excellent customer service.
  • Set-up and administration of Active Directory accounts, email accounts and distribution lists, licenses and provisioning of computers and devices with basic asset management skills and system access control.
  • Handle a wide range of helpdesk incidents, including but not limited to issues related to computers, mobile devices, networking, hardware, software, telephony systems and Passenger Information Display Systems.
  • If necessary, appropriately route service requests and incidents alerts, including escalations to third-party suppliers or functional routing for third-level support, ensuring timely resolution.
  • Maintain and manage onsite and offsite IT infrastructure, both indoor and outdoor. Regularly generate reports and develop maintenance plans to improve availability and capacity.
  • Manage internal network, server, security system, regular system patching and hardening in accordance with company’s directions, latest cybersecurity advisories and industry best practices.
  • Assist in project management, including implementation, user acceptance testing (UAT), and end-user support for new and existing business applications and system enhancements.
  • Supervise and ensure workplace safety and health risks are identified, assessed, and controlled, and provide employees with information on compliance to workplace safety and health policies.

Job Requirements 

  • Candidate must possess at least a Diploma in IT, Computer Engineering or equivalent.
  • At least 2-3 years of experience in IT support or equivalent.
  • Experience in a fast paced, IT dependent environment will be advantageous.
  • Experience with helpdesk software and ticketing systems.
  • Proficiency in troubleshooting hardware and software issues.
  • Knowledge of cybersecurity best practices and protocols.

Office/Company Address

Country Singapore
Region East Region
City Pasir Ris
Map Google Map


  • Free Travel on Public Transport.
  • Welfare and Benefits.
  • Career Progression.

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Company Description

Go-Ahead Singapore is a leading local public transport operator and subsidiary of the Go-Ahead Group, a UK transport provider which enables more than one billion journeys a year.

Located in eastern Singapore, we manage our bus routes from Loyang Bus Depot, which is home to more than 1,00 colleagues and over 400 buses. Our team of bus captains, technical specialists, service controllers, traffic inspectors, and corporate staff work collaboratively to deliver safe, reliable, and comfortable journeys for the commuters of Singapore.

Join us in creating a world where every journey is taken care of.

For more information and updates about Go-Ahead Singapore, please visit our company website at:

Company Info

  • Industry: Transportation / Logistics
  • Registration No.: 201541900C
  • Company Size: 1001 - 2000 Employees
  • Average Processing Time: 2 days
  • Benefits & Others: Dental, Education support, Miscellaneous allowance, Medical, Sports (e.g. Gym)
This vacancy is suitable for those of you who live in the following areas: East Region