Queenstown Jobs Contact Centre Manager I Office Hours! Position at TempServ Pte Ltd
- Job vacancies posted on: 11 months ago
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Our company, TempServ Pte Ltd is currently opening occasion for those of you who are interested in becoming a part of our company specifically Queenstown and its surrounding areas. For those of you who are interested to be a part of our company with the position of Contact Centre Manager I Office Hours! and able to work in the WFO (Work From Office) system with full time working hours.
We will openly welcome you if you meet these following criteria:
- Qualification: Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma & Professional Degree
- Experienced in Services & Customer Service
- Honest, disciplined, and responsible
- Uphold professionalism in the work environment
We offer you a fairly competitive base salary of SGD 4.500 - SGD 5.200 in average and can be adjusted according to the capabilities that you offer for our company and have been negotiated under HRD agreement.
Job Info
| Company | TempServ Pte Ltd |
| Position | Contact Centre Manager I Office Hours! |
| Region | Queenstown |
| Career Level | Manager |
| Work Experience | 5 years |
| Qualification | Advanced/Higher/Graduate Diploma, Bachelor's Degree, Diploma, Post Graduate Diploma, Professional Degree |
| Type of Work | Full-Time |
| Minimum Salary | SGD 4.500 |
| Maximum Salary | SGD 5.200 |
- Preparing annual budget; scheduling expenditures; analyzing variances & initiating corrective actions.
- Determines customer service requirements by maintaining contact with customers; conducting surveys; benchmarking best practices; analyzing information and applications.
- Supervise a team of customer service officer’s
- Assist SVC Manager to lift up the Customer Satisfaction Level and achieve good SVC KPI results
- Assist in overseeing front-line counter mobile, lT and PRA_L repair operation
- To ensure that the Customer Services function is adequately staffed and trained to deliver an efficient service to internal and external customers.
- To actively promote and manage the process of continuous improvement in Customer Service standards within Call enquiries
- Promote effective communication throughout all levels of the Customer Services function.
- To ensure that all customer enquiries are satisfactorily managed, resolved and closed within agreed time frame.
- To represent the Customer Services function as an active member of the Senior Management Team
- Customers Quality Report and analysis
- Quarterly/ Yearly service performance review and target
- Satisfaction Survey Monthly reporting
Requirements:
- Min 3-5 years of relevant experience in supervisory role leading a team
- Excellent analytical/problem solving skills
- Good interpersonal & communication skills.
Tempserv Pte Ltd
License No: 06C3745
Ivy Ng Siew Hoon I EA Registration No: R1102590
Office/Company Address
| Country | Singapore |
| Region | Central Region |
| City | Queenstown |
| Map | Google Map |
Benefit
- Get work experience
- Bonus for overtime
- Be taught first
- Good work environment
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Company Description
Tempserv is arecruitment firm that delivers reliable manpower solutions to meet our clients' needs. Established in 199, we've been catering to a rich diversity of corporations in various business fields: government, banking, manufacturing, IT and healthcare etc. We pride over our diverse recruitment categories under the three main themes: Temporary & Contract, Permanent Placement and Executive Recruitment.
Corporate mission
To deliver seamless manpower solutions for both our clients and jobseekers by attracting and sourcing potential candidates to fulfil every level of our clients’ recruitment requests.
Corporate objective
To foster positive and lasting relationships by facilitating successful criteria between our clients and jobseekers.
Tempserv Pte Ltd
EA License No. 06C3745
Company Info
- Industry: Human Resources Management / Consulting
- Registration No.: 06C3745
- EA No.: 06C3745
- Company Size: 1 - 50 Employees
- Average Processing Time: 28 days
This Job Vacancies Grouping Tag:
- Contact Centre Manager I Office Hours! position job vacancies
- Full-Time job vacancies in Queenstown 2023
- job vacancies for Advanced/Higher/Graduate Diploma
- job vacancies for Bachelor's Degree
- job vacancies for Diploma
- job vacancies for Post Graduate Diploma
- job vacancies for Professional Degree
- job vacancies in the city of Queenstown 2023
