Singapore Jobs Customer Service Representative Position at Mouser Electronics, Inc
- Job vacancies posted on: 9 months ago
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Hi, there! Are you that lucky person we are looking for which will join our company? We will be delighted to have you!
We are hiring for candidates in the residents of Singapore and the surrounding regions, we are open recruitment for the positions as Customer Service Representative in our business office, Mouser Electronics, Inc.
This is a decent opportunity for you who are willing to work under full time working hours.
Candidates with a Higher Secondary/Pre-U/'A' Level or even higher and greatly experienced in Services & Customer Service are especially required. Because our company values a competitive and professional work atmosphere, the candidates we seek must be dependable, honest, disciplined, and diligent.
We can offer you a salary that is generally between SGD 2.000 - SGD 5.700, which is competitive and reasonable. But no need to be worry! If you are beyond our expectations and dedicated to bringing our company to be much better with the credibility that you can offer, the salary range is negotiable and also can be changed according to our company HRD agreement.
Job Info
| Company | Mouser Electronics, Inc |
| Position | Customer Service Representative |
| Region | Singapore |
| Career Level | Entry Level |
| Work Experience | 4 years |
| Qualification | Higher Secondary/Pre-U/'A' Level |
| Type of Work | Full-Time |
| Minimum Salary | SGD 2.000 |
| Maximum Salary | SGD 5.700 |
SCOPE
The Customer Service Representative is responsible for providing service excellence to customers by processing orders, quotes and assisting with all other customer needs, to provide optimal customer experience, and supporting customer service initiatives.
ACCOUNTABILITIES & ESSENTIAL FUNCTIONS
- Provides optimal customer experience, exhibiting Mouser values to each customer.
- Accurately processes various types of customer requests, including but not limited to orders, special handling, quotes, returns, catalogs, samples, product information, and information regarding Mouser services.
- Determines customer expectations and provides options to meet their needs.
- Generates new and repeat business through customer service initiatives and offering associated products and promotional items.
- Follows up with customers to ensure on going customer satisfaction.
- Promotes and maintains high standards of quality and service excellence
- Processes work in a timely manner and meets daily productivity objectives; displays a sense of urgency while achieving quality and productivity goals Researches and expedites customer requests.
- Monitors and ensures delivery date and product quality to meet customer requirements.
- Provides price and delivery quotes to customer within company specified deadlines.
- Understands and is able to correctly work with multiple currencies and other requirements with regard to processing international orders.
- Effective time management and planning/organizing skills.
- Self-motivated and results oriented.
- Effective interaction with individuals and groups both inside and outside of the organization and works effectively as a team contributor on all assignments.
- Maintains a high level of commitment to achieve goals.
- Effective performance independently or as part of a team.
- Strong analytical, problem solving and negotiation skills, and analyzes the impact of decisions before execution.
- Supports local Customer Service teams, and provides support for other teams when needed.
- Provides Chat support as required, local language plus other required languages.
- Regular attendance at work is an essential part of the job.
- Adapts to changing situations and restructures tasks and priorities as changes occur within the business and organization.
- Works well under the pressure of deadlines.
- Supports and participates in the company’s total quality and customer service expectations.
- Trustworthy and maintains confidentiality.
- Other duties as assigned.
QUALIFICATIONS
EDUCATION & EXPERIENCE
- Basic education equivalent to US High School Diploma, or equivalent combination of education and experience.
SKILLS & CERTIFICATIONS
- Professional verbal and written communication in local language (minimum), including in a telephone environment. Additional languages may be required.
- Fluent reading and writing in English.
- Proficient typing and math.
- PC experience in a Microsoft Windows environment, proficient with internet, Microsoft Word, Excel, Outlook, and other software.
- Ability to use, read, and interpret spreadsheets, printed reports, and a dual terminal screen.
- Able and willing to use our telephone headsets.
Office/Company Address
| Country | Singapore |
| Region | Southeast Asia |
| City | Singapore |
| Address | 5 Tampines Central 1, #04-05 Mouser Electronics, Singapura 529541 |
| Map | Google Map |
Benefit
- 5-Days Work Week, Work-Life Balance
- Medical Benefits including Dependents
- Training and career development opportunities
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Company Description
Customer Focused Distribution
Mouser Electronics is a worldwide leading authorized distributor of semiconductors and electronic components for over 700 industry leading manufacturers. We specialize in the rapid introduction of new products and technologies for design engineers and buyers. Our extensive product offering includes semiconductors, interconnects, passives, and electromechanical components.
In 2007, Mouser became a part of the Warren Buffett Berkshire Hathaway family of companies. Today, Buffett's holdings include insurance and finance subsidiaries and a host of almost fifty businesses ranging from jewelry and furniture to manufactured homes.
Mouser has a strong commitment to customer service. That’s why we’ve won awards for our legendary worldwide customer service excellence. We understand the value of having a knowledgeable person there to answer your questions quickly. Mouser is redefining customer-focused distribution.
Worldwide Customer Service
Mouser is the only component distributor to consistently receive an audited award for Customer Service Excellence. With 22 locations located strategically around the globe, we speak your language (supporting 17 different languages) and are able to transact business in 27 currencies. This translates into the flexibility of not requiring a minimum order and same-day shipping. At Mouser, our commitment to unsurpassed service and support knows no boundaries.
State-of-the-Art Distribution Operations
When you need the right part right now, think Mouser. Selection, speed, and accuracy are the core of Mouser’s state-of-the-art distribution center with sophisticated equipment enabling us to process orders 24/7. The wireless warehouse management system is streamlined to nearly perfect pick-and-ship operations delivering a 5-Sigma confidence rating, better than 99%. Orders are processed and ready to ship in 15 minutes in most cases, enabling same-day shipping on most orders to over 600,00 customers in 170 countries. It’s about doing what’s right for the customer, and that’s getting the order right and delivered on time every time.
Company Info
- Industry: Electrical & Electronics
- Company Size: 1 - 50 Employees
- Average Processing Time: 29 days
