Singapore Jobs Cib – Payments – Client Solution Center, – Associate, — #seekbetter#jobsthatmatter | #worknow Position at JPMORGAN CHASE BANK, N.A.

Job Info

Company	JPMORGAN CHASE BANK, N.A.
Position	Cib - Payments - Client Solution Center, - Associate, -- #seekbetter#jobsthatmatter #worknow
Region	Singapore
Career Level	Junior Executive
Work Experience	4 years
Qualification	Advanced/Higher/Graduate Diploma, Bachelor's Degree, Diploma, Higher Secondary/Pre-U/'A' Level, Post Graduate Diploma, Professional Degree
Type of Work	Full-Time
Minimum Salary	SGD 2.000
Maximum Salary	SGD 5.700

Job Description

The APAC Solution Center offers best in class service to our Treasury Services corporate and financial institution clients. We are the first line client service team interacting with our clients via phone and email.

Role Description (to include but not limited to):

• Responsible for providing prompt and value-added inquiry services and solutions for JP Morgan Treasury Services clients
• Handle day-to-day client inquiries and requests relating to their accounts and transactions
• Take ownership in pending cases by following-up closely and providing proactive updates to client
• Ensure risk/compliance guidelines are followed at all times while meeting client needs
• Identify and escalate issues in a timely manner 
• Coordinate/Follow-up with internal partners
• Gather and compile information eg. interest setup/rates, account list, pulling of account statements, payment cutoff time, etc

 Key Accountabilities/Major Responsibilities:

• Client Satisfaction
• Resolve phone and written inquiries from clients and internal partners
• Log, track all incoming work into tracking system on real time basis
• Ensure first call resolution
• Provide client updates on unresolved cases within SLA
• Provide a high standard of client service. Ensuring that all client inquiries are resolved to their satisfaction through intensive partnership with other departments locally and globally.
• Client Intimacy
• Advise immediate manager, Client Service Account Manager, and Client Advocacy of any potentially damaging relationship and operational deficiencies
• Managing Risk
• Escalate any issues in a timely manner
• Obtain exceptional item approval where appropriate
• Recommend updates to Procedures Manual

General Knowledge and Experience Required:

• Bachelor’s degree or equivalent
• 4 or more years of customer service or operations preferably in the Payments or in Treasury Services
• Fluency in English and Cantonese preferred to support international clients including those from Hong Kong
• Strong interpersonal skills with proven supervisory abilities
• Effective problem solving, oral and written communication skills
• Ability to exercise sound judgment and make effective decisions
• Ability to prioritize, handle multiple tasks and work under pressure in a team environment
• Previous experience in a cash management role, with understanding of various aspects in clearing such as SWIFT, RTGS and GIRO and cash 
• Previous experience in client service / call center environment preferable
• Excellent verbal and written communication skills
• Enjoy investigating client inquiries in an efficient and accurate manner
• Able to provide quality services in a high inquiry volume environment
• Ability to work independently and in a team

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Company Description

Company Info

• Industry: Banking / Financial Services
• Registration No.: S74FC2367E
• Company Size: 1 - 50 Employees
• Average Processing Time: 30 days