Singapore Jobs Front Office Transformation – (customer & Digital Strategy) – Manager Position at Pricewaterhousecoopers Asia Actuarial Services (Singapore) Pte. Ltd.

Job Info

Description

At PwC South East Asia Consulting, we help businesses to work smarter and grow faster. We partner with our clients to build effective organisations, innovate and grow, reduce costs, manage risk and regulation and, leverage talent. Our aim is to support businesses in designing, managing and executing lasting beneficial change.

PwC’s South East Asia Consulting practice provides a comprehensive range of professional services and experience to deliver large scale, cross territory transformation projects, wherever our clients need us to be – from strategy through to execution.

About the Team

PwC SEAC’s Front Office Transformation (FOT) practice works with clients to provide unparalleled industry insight, functional and business expertise to help them re-imagine and deliver the ideal Customer Experience. We do this by leveraging behavioural economics and human-centred design grounded in commercial reality. 

Our FOT practice spans the whole range of clients’ Customer & Digital Transformation related needs, ranging from strategy through business model design to execution. As a part of our practice, you will help our clients have the appropriate business model, which includes aligning strategy, data, people, process and technology for the digital age.

The FOT practice has worked with some of the biggest Asian and global brands across industries to deliver differentiated experiences and positive commercial impact. Our FOT practice is also a Centre of Excellence, through which we publish and deliver thought leadership and best practices on Customer Experience and Digital Strategy.

We are seeking to add to our growing team, someone who can work collaboratively across multiple teams, to deliver FOT work for clients across South East Asia and beyond. Our focus areas include Customer & Digital Transformation Strategy, Customer Segmentation, Human Centered Experience & Journey Design, Channel Strategy & Design, Pricing & Profitability, Marketing Strategy, Sales Acceleration & Distribution Effectiveness, Service & Engagement Transformation, and Voice of the Customer/ Customer Experience Measurement.

About the Role

As part of PwC’s Southeast Asia FOT consulting practice, you will possess strong leadership abilities, customer orientation and a high degree of business knowledge. You will be required to have the ability to lead teams, work individually as well in a highly collaborative team environment. More specifically, we are looking for people who can:

• Identify and address client needs, actively leading client discussions and meetings
• Assess, design and implement customer-centric solutions that provide measurable value to clients
• Write, facilitate and present cogently across all levels of client and internal audiences
• Lead engagement teams to provide high quality customer insights and recommendations with commercial impact
• Manage project execution and delivery, making sure the project is delivered within the agreed timeline and budget
• Lead the development of proposals, working collaboratively across teams
• Author regional and global thought leadership on addressing emerging customer preferences, attitudes and issues

About you 

• Passionate to help businesses re-imagine and deliver the ideal customer experience
• Bachelor’s Degree or higher in relevant field (e.g.: Business, Psychology, Economics, etc)
• Minimum 5 – 8 years of working experience in management consulting, customer experience, or in customer-facing and problem-solving capacity
• Have prior experience in at least three of the following areas: Customer & Digital Transformation Strategy, Customer Segmentation, Human Centered Experience & Journey Design, Channel Strategy & Design, Pricing & Profitability, Marketing Strategy, Sales Acceleration & Distribution Effectiveness, Service & Engagement Transformation, Voice of the Customer/ Customer Experience Measurement.
• Demonstrated management and leadership skills, including the ability to train and develop staff, manage projects & budgets and develop strong client relationships
• Strong analytical, interpersonal and communication skills
• A positive results-oriented style evidenced by listening, motivating, delegating, influencing and monitoring project delivery
• In depth knowledge on customer-centric trends, best practices and front office technology solutions

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Company Description

Company Info

• Industry: Others
• Registration No.: 200414295N