Singapore Jobs It Service Desk Engineer Position at NCS Pte Ltd

Image NCS Pte Ltd
  • Job vacancies posted on: 11 months ago

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As a competent company, we NCS Pte Ltd are looking for candidates for the position of it service desk engineer with full time work system. We are looking for candidates who uphold honesty and discipline at work, with minimum criteria Professional Certificate/NiTEC, Diploma & Advanced/Higher/Graduate Diploma, experienced in Computer/Information Technology & IT-Hardware and domiciled in Singapore and surrounding areas.

Our company offers competitive salary that can be adjusted to how skilled the capability of interested candidates will be, with monthly base salary SGD 2.300 - SGD 2.900 in accordance with the decisions of our company's HRD.

Job Info

Company NCS Pte Ltd
Position It Service Desk Engineer
Region Singapore
Career Level Entry Level
Work Experience 1 year
Qualification Advanced/Higher/Graduate Diploma, Diploma, Professional Certificate/NiTEC
Type of Work Full-Time
Minimum Salary SGD 2.300
Maximum Salary SGD 2.900

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,00-strong team across 49 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities of digital, cloud, platforms as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co.

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

As an IT Service Desk Support, you will be providing 1st Level IT Support, via Phone and Remote-Control tool, to manage users’ incidents and queries in a professional and timely manner the broad area of your job responsibilities will cover the following:

  • Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
  • Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
  • Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
  • Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
  • Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
  • Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Ideal candidate should possess the following:

  • Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline
  •  At least 1-year end-user support experience, desktop or technical service desk.
  •  To have the relevant Technical skills to support existing and new computing devices like desktops, notebooks, tablet devices and smartphones with knowledge of Windows Operating Systems, Active Directory Account Administration, and Microsoft Office applications.

Office/Company Address

Country Singapore
Region Southeast Asia
City Singapore
Address 7 Bedok S Rd, NCS Bedok, Singapore 469272
Map Google Map

Benefit

  • Employee Flexi Benefits
  • Office Hours, 5 days work week
  • In-house Training

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Company Description

About NCS

NCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 10,00-strong team across 66 specialisations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities in digital, cloud and platform as well as core offerings in application, infrastructure, engineering and cyber security. NCS also believes in building a strong partner eco-system with leading technology players, research institutions and start-ups to support open innovation and co-creation. For more information, visit ncs.co.

Company Info

  • Industry: Computer / Information Technology (Software)
  • Registration No.: 199603123G
  • Company Size: More than 5000 Employees
  • Average Processing Time: 27 days
  • Benefits & Others: Medical, Sports (e.g. Gym), Regular hours, Mondays - Fridays, Flexi Benefits, Business Casual
This vacancy is suitable for those of you who live in the following areas: Southeast Asia