Singapore Jobs Root Cause Analyst Lead Position at PAREXEL APEX International Co., Ltd.

Job Info

Company	PAREXEL APEX International Co., Ltd.
Position	Root Cause Analyst Lead
Region	Singapore
Career Level	Senior Manager
Work Experience	6 years
Qualification	Bachelor's Degree, Master's Degree, Post Graduate Diploma, Professional Degree
Type of Work	Full-Time
Minimum Salary	SGD 2.000
Maximum Salary	SGD 5.700

Global Organization Support

• Assist to implement, maintain, and continuously improve services required to support the company globally with regards to Quality.
• Support Operations staff in the use of automated quality systems; summarize automated quality system reports and provide metrics as appropriate.
• Facilitate investigation and remediation of quality events as assigned
• Provide RCA support using performance improvement tools and methodologies
• Utilize electronic QMS tools to document and communicate status of RCA
• Establish and maintain collaborative relationships with internal customers to obtain information and content to ensure successful root cause analysis completion.
• Make judgements based on information gathered to make sound recommendation to the stakeholders for any improvements as well as escalating appropriately

QMSO Support

• As assigned, complete QMSO goals for the key QMS elements.
• Maintain a familiarity with Parexel QMS-related applications and related processes.
• Participate in projects and initiatives as assigned, including reporting information and escalations as needed.
• Remain informed about developments in relevant regulations and guidelines.
• Define, coordinate and supervise the RCA end to end procedure
• Provide technical knowledge where appropriate.
• Develop and maintain relevant guidance including best practices for improvement
• Work closely to Quality teams to ensure high quality and consistency on issue resolutions and trade off decisions for critical RCAs.

Parexel Quality Department Support

• Work with Corporate Quality to develop and/or update quality/process documents, tools, and templates. Consider process for effectiveness measurement.
• Track and manage the cost of poor quality associated to the issues correlated to RCA
• Effectively communicate and provide RCA report/presentation for leaders
• Work closely to Quality team and Head of Quality to ensure high quality and consistency on issue resolutions and trade off decisions for critical RCAs
• Maintain a positive, results oriented work environment
• Work with the relevant training functions including Learning & Development and Operations. Assist with the development or enhancement of training materials as assigned

Skills:

• Excellent interpersonal, verbal and written communication skills
• Proven RCA discipline expertise
• Ability to understand business processes, issues, and translate into solutions
• Ability to break-down complex issues, determine possible actions and enable effective decision making
• Able to think outside of the box to bring creative, sustainable solutions to complicated problems
• Makes good decisions based upon a mixture of analysis, experience, and judgment in a timely manner
• Consensus builder among teams and cross functional groups with differing objectives and priorities.
• Positive, clear thinking problem solver with strong quality mindset
• Demonstrated ability to meet objectives by influencing and engaging others
• Ability to guide virtual, global, remote teams
• Culturally aware, experience and good performance in working in multi-cultural diverse teams
• Willingness to work in a matrix environment and to value the importance of teamwork
• Customer focused approach to work
• Strong leadership skills.
• Ability to organize, prioritize tasks efficiently and accurately to ensure focus on high impact/value-added activities.
• Strong ability to analyze and interpret data
• Ability to work independently and take ownership of and responsibility for work assigned
• IT literate – Experience with Microsoft based applications and a general knowledge of PC functions. Experience with electronic Quality Management System
• English proficiency (written and verbal)
• A flexible attitude with respect to work assignments and new learning

Knowledge and Experience:

• 3 to 6 years work experience
• Root Cause Analysis investigation experience, including use of performance improvement tools required
• Experience in Clinical Research field (pharmaceutical industry or CRO)
• Knowledge of GxP compliance
• Experience working in a global environment
• Relevant experience in Quality Management preferred

Education:

• Bachelor’s Degree or relevant experience required.
• Master’s Degree preferred.
• RCA or Quality Management certification preferred

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Company Description

Company Info

• Industry: Healthcare / Medical
• Registration No.: 663606-X
• Company Size: More than 5000 Employees
• Average Processing Time: 26 days
• Benefits & Others: Dental, Education support, Medical, Parking